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Food stamp office holds customer service training
The Department of Community & Cultural Affairs’ Nutrition Assistance Program held its 2nd Annual Professional Development Training for NAP staff on Jan. 16, 2015, at the Pacific Islands Club.
Jim Arenovski of Island Training Solutions, standing center, and Nutrition Assistance Program administrator Walter Macaranas, standing right, are joined by NAP staff after the 2nd Annual Professional Development Training on Jan. 16, 2015, at the Pacific Islands Club. (Contributed Photo)
The training focused on the areas of problem solving; diversity-servicing multi-cultural recipient base for results; stress and time management with tips to handle stress; and customer service excellence and team building.
Jim Arenovski from Island Training Solutions facilitated the training.
According to NAP administrator Walter Macaranas, the training was an engaging and beneficial learning experience for the participants. The agenda was designed to enhance customer service efficiency and positive work and service attitudes.
In line with DCCA’s goals and objectives, NAP continues to look for and implement ways to improve government services, especially in areas of services in which families seek supplemental assistance to put food on the table. (DCCA)
