Docomo sustains no major damage to most Guam cell sites

Docomo Pacific crew are hard at work to restore services in Guam after the U.S. territory was pummeled by Typhoon Mawar last week. (CONTRIBUTED PHOTOS)

TAMUNING, Guam—Docomo Pacific, the regional leader in innovation, telecommunications, and entertainment, said the majority of their cell sites in Guam did not suffer major damage due to Typhoon Mawar

Docomo Pacific said the primary issue at this time is getting island power restored to the sites.

“We are working closely with Guam Power Authority as they restore services. When an area has been re-energized, our team will move quickly to restore service in those areas. In the meantime, we have deployed generators at strategic sites to maximize coverage, and to ensure a stable power supply for as many mobile sites as possible. Because our critical facilities and cell sites are currently relying on generators, we are in close discussions with Guam Homeland Security and GovGuam to add Docomo Pacific rapid response teams to the list of essential services for vehicle, facility, and generator refueling,” it said in a statement.

To Docomo Pacific’s customers in the southern villages of Guam, the company’s initial assessments show that their fiber network supporting several sites sustained storm damage.

“This means that even if we were to power these sites with a portable generator, there is no connectivity at this time. This is on our list of high priorities and will keep you updated on our progress.”

For fixed services (home/business internet, landlines, and cable TV), Docomo Pacific said they’re prioritizing getting their Mobile Network up and running to keep customers connected.

“We are prioritizing restoration to public safety and health care facilities. Once these are restored, we will proceed quickly to restore fixed services. We greatly appreciate your patience and understanding.”

During the recovery period following the onslaught of Mawar, Docomo Pacific said there would be no disconnections, no data caps, and load-free prepaid service to all their subscribers.

“We’re here to help. It’s all about staying connected. No disconnections until further notice. We got you covered. No data caps for all our mobile data customers. Prepaid customers, we’ve got you covered too! Stay connected even without load.”

During the recovery period after Mawar, Docomo Pacific said there would be no disconnections, no data caps, and load-free prepaid service to all their subscribers.

Docomo is a wholly owned subsidiary of NTT DOCOMO, Japan’s leading mobile operator. Headquartered in Tamuning, Guam, Docomo Pacific is the largest provider of personal, residential, enterprise connectivity and entertainment services in Guam and the Northern Mariana Islands. The company is the seven-time winner of Best of The Pacific. Docomo Pacificis dedicated to bringing you and your family closer to the things that matter most. Get to know more about what makes us “Better Together” at www.docomopacific.com.

“We appreciate your patience and understanding during this outage period. Our hardworking technology crews have been out of the field non-stop since the morning after Typhoon Mawar hit on May 25. Since that time, island-wide assessments have been ongoing in Guam, Saipan, Tinian and Rota,” said Docomo Pacific. (PR)