Hone your customer service

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Posted on May 14 2009
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The Northern Marianas College, through the Division of Community Programs and Services’ Community Development Institute, is offering short-term classes to interested individuals who wish to improve their customer service and administrative skills.

The classes, designed to improve individual knowledge and specific skills, are geared around actual workforce needs and experiences based on course surveys, community needs assessments, and interviews with employers. The May/June course schedule and fees are listed below:

[B]Communication in the Workplace[/B]

May 26-29, 2009
Schedule: 5pm – 7:30pm
Room: N-5
Fee: $95
[B] Stress Management[/B]

June 1-5, 2009
Schedule: 5pm – 7pm
Room: N-5
Fee: $95

[B]Basic Customer Service Skills Training[/B]

June 8-12, 2009
Schedule: 5pm – 7pm
Room: N-5
Fee: $95

[B]Work Etiquette Training[/B]

June 15-16, 2009
Schedule: 5pm – 7pm
Room: N-5
Fee: $40

[B]Time Management[/B]

June 17-18, 2009
Schedule: 5pm – 7pm
Room: N-5
Fee: $40

These courses are offered as part of the college’s mission to provide customized, continuing educational and professional development opportunities in response to community needs.

For a schedule of these classes, log on to www.nmcnet.edu. For a more detailed description of each course, contact CDI at 234-5498 ext. 1005 or log on to www.nmcnet.edu.

All interested individuals should register at least seven days before the first day of class. Certificates of attendance and competence will be awarded to registered students who complete all course requirements. Full payment is required for admission to a class. To register or for information about these classes, visit the CDI Office in Building P on the NMC Campus in As Terlaje or call 234-5498 extension 1005 or e-mail logumoro@nmcnet.edu. [B][I](NMC)[/I][/B]

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