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Hotels staff take part in anger management seminar
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Posted on Feb 26 2006
Management staff from two local hotels took a brief course on anger management conducted by experts from the Community Guidance Center last Friday morning.
The workshop was held at the Saipan Grand Hotel’s Club V, where CGC coordinator Merchant Thompson and officers Henry Cabrera and Jennifer Fury gathered at least 30 management staff members from Saipan Grand Hotel and Fiesta Resort & Spa Saipan.
Both hotels sent their managers, supervisors, executive chefs, among others, to the seminar that dealt with the dos and don’ts in handling anger in the workplace.
Thompson said more likely majority of companies commit problems specifically with communication. He said communication in a cross-cultural set-up is very vital in management and that communication bridges employees and staff together. He also cited that communication is needed in order for staff not to be caught up in arguments.
Thompson said participants were divided into groups for a group discussion activity later in the seminar.
He said the most popular part of the workshop was the one that talked about stress management.
He said the most important advice he could offer with regard to stress management is for staff to get enough sleep. Other reminders were: to limit the caffeine intake, engage in physical activities and exercises, observe eating habits and diet including observation on substance use, changing environment, using humor and many more.
Thompson and company also reiterated to participants that out of control anger at work could lead to: litigation, lawsuits, reduced productivity, lower quality of work, more tardiness and missed work days, and wasted time.
He also said anger at work also results to more susceptibility to illness such as diabetes, heart disease, and metabolic syndrome among others. (Marconi Calindas)
