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Special promo congests MCV phone lines
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Posted on Jul 16 2004
Hundreds of Saipan residents rushed to call the Marianas Cable Vision yesterday to take advantage of the cable TV provider’s limited free installation offer, congesting the phone lines at the company.
As a result, some existing subscribers had a difficult time lodging concerns about disruptions in their cable service.
The Saipan Tribune received calls from some MCV subscribers yesterday complaining that they don’t have cable connection. One of the callers said she had been trying to call MCV’s customer service unit, but she could not get through.
MCV marketing manager Mark Birmingham admitted that cable service has yet to be restored in some “isolated” areas on island that were affected by Typhoon Tingting. He, however, maintained that crews from Guam would continue working until all subscribers get connected.
“Very few people don’t have [cable service]. We’re trying to connect them really fast,” he said.
Birmingham added that the main reason for the congested phone lines at MCV was the great number of people calling the company for the “Summer Sellathon” promo.
The free, same-day installation offer started on Thursday and will run until Tuesday.
“We have a lot of customer service representatives. It’s just that the Summer Sellathon is so popular. We have not had a special like this in the last three years,” Birmingham said.
MCV, the only cable TV provider on Saipan, has received over a hundred requests for installation so far, according to Birmingham.
Because of this, the company has set a 3pm deadline for installation requests. Any applicant coming in beyond that time will have their cable service installed the following day.
MCV crews will be doing installations even on Saturday and Sunday.
The cable TV provider has an estimated 5,000 subscribers on Saipan, Birmingham said.
