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Improving CUC’s services
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Posted on Jul 01 2004
Hafa adai! I am writing this letter to congratulate all of the folks who worked so hard to prepare for and deal with the effects of Typhoon Tingting throughout the CNMI. I have seen many different people and agencies working together in recent days, something that has been all too rare during my time here in the CNMI. If we could figure out some way of keeping these cooperative efforts going, our Commonwealth would be much better off.
I do have one constructive (I hope) criticism, directed at CUC. During my 56 hours without power or water, I listened to several CDs and tried to call their 24-hour trouble line listed in the 2004 phone book. I called 85 times over a 6-hour period (6pm-midnight) on Monday, June 28, and got a busy signal every time! Shouldn’t CUC join the 21st century, and do two things? First, install a mechanical phone answering system which gives out the basics people need during typhoon conditions, and second, upgrade their personnel and procedures in the customer service area. I have lived all over the world, and have experienced numerous natural and man-made disasters that disrupted all aspects of life for up to a month, but I have never had an experience such as my “involvement” with CUC during Typhoon Tingting.
One last word: I appreciate Verizon and MCV’s swift response to my service-related inquiries during and after Tingting!
Ray Lehman
Susupe
