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Yamashita thanks United for its allegiance to Guam, Micronesia
At the invitation of United Airlines Corporate Leadership, Sen. Aline Yamashita, Ph.D., met with Sam Shinohara, managing director, Business Development Asia/Pacific; and Public Relations manager Regine Lee, to discuss the airline’s ongoing efforts to improve services for Guam and Micronesia.
Yamashita thanked United Airlines for “not shying away from the public’s call for attention to ongoing questions surrounding the mechanical integrity and customer service of United Airlines servicing our families and those who transit through Guam to reach their final destinations.”
“United Airline’s efforts in responding to the concerns of its passengers and the professional development needs of its employees are prioritized. The competitive nature of the airline industry, the decisions driven by passenger counts from Guam, the change outcomes resulting from being domestic versus international are better understood. Much change—from in-flight service to familiar, caring flight crews to club locations—seemingly all at once—is hard for us who pay a great deal of money. However, the facts that United maintains a hub on Guam, provides economic opportunity to more than 1,000 local employees, provides medical transport off-island, and contributes hundreds of thousands of dollars to non-profit initiatives demonstrates their belief in our island. Sam’s assurance that customer service was a top training priority and that flight safety was a continuous objective had me thanking him for remaining and growing on Guam. Families First! wish United Airlines the best,” said Yamashita.
