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Gaining a competitive advantage via outstanding customer service
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Posted on Jan 20 2012
The January general membership meeting of the Society for Human Resource Management CNMI Chapter will be focusing on the topic “Gaining a Competitive Advantage through Outstanding Customer Service,” which will be presented by Rik Villegas, a business consultant and a business instructor at the Northern Marianas College. The lunch meeting will be held at the Pacific Islands Club’s Charley’s Cabaret on Thursday, Jan. 26, 2011, from 11:30am to 1:30pm.
This presentation is open to the public and will be an invaluable opportunity for employers and employees to learn more about how businesses in the CNMI can still survive by continuously improving to offer outstanding service, even in a down economy. The presentation will illustrate how simple mindset shifts in companies, such as Zappos.com, have allowed their business to perform at a pace that outstrips their competitors.
Villegas will present on important topics such as:
* The three phases and 12 components of customer service that every organization should continuously improve to offer outstanding service;
* How to create an exciting environment where people are valued for their contribution and feel compelled to give their best;
* How the concept of Life Transitions can create a top-of-mind awareness that positions you as the trusted authority to your prospects and customers;
* The essential mindset shifts that will transform your organization into a customer-focused organization.
The presentation includes lunch and the cost is $20 for SHRM members and $30 for non-members. Seats are limited, so reserve your seat by contacting Polly DLG. Masga at 237-5122 or e-mail shrmnmichapter@gmail.com. To learn more about the SHRM CNMI Chapter, visit http://nmichapter.shrm.org. (PR)
